Buy Real-life Flights in Second Life!
In August 2007, STA Travel Second Life Island opened the doors of its branch office, which came fully online for live bookings and sales. For the first time, clients could inquire and purchase the full range of STA Travel products within Second Life.
A student from Tennessee, who had used STA Travel in the past, having heard of the SL branch decided to investigate before using the toll free number. She was able inquire about international airfare for several dates, and after reviewing the various options made a reservation which was subsequently purchased.
Asked about the experience, STA Travel’s virtual client responded enthusiastically about the ease and quality of service. She found the overall experience less stressful, not having to wait at an office or on hold for an agent. Further she was able to ask specific questions that were easily answered rather than hunting for the proper link on a website. After purchasing her trip, she sent a final note saying, “I bought the itinerary you prepared ...thank you so much...you made the process so much easier.”
STA Travel believes that it can provide its clients with a new level of service, and thus far the results have been promising.
-Bob
